Company Philosophy

There is an old saying, which we are not the authors of but it goes like this. “If you don’t take care of the customer, someone else will”.   We do pride ourselves in the personal and human part of interacting and taking care of our potential, present and past customers.  We do not want or try to be everything to everybody.  We are a specialty operation building custom products.  Money and the opportunity to make some do not take precedent over all.  We would rather say no to a customer than try to accommodate one by undertaking a job, which we may not be equipped just for the sake of a sale.

If there is something we cannot do we are not too proud to relay that to a prospective customer either.  We would rather be honest and direct and place that very high in our values.  It serves no purpose to make promises and representations to a present or potential customer that cannot be met.  We would rather say no and give you the respect that you deserve if we are unable to help you.  We try to make our jobs and our employees harmonious and upbeat rather than chaotic and stressful.  Life is stressful enough and we do not want to add to yours.  We want to help you and will tell you whether we can or cannot.

Although we have a vast telecommunication network in place and very powerful computers for instant access to our customers past data to assist them, we DELIBERATELY opt not to have a multi-layered automated touch-tone answering system in place.  When you call us you will either get a REAL LIVE PERSON on the phone or just the old fashion “leave your message at the tone” type machine if we are unable to answer your incoming call.  A real live person WILL call you back!!!  We know just how frustrating it can be to call a company and get the mindless menus and sub-menus of pressing buttons and waiting fifteen minutes just to get a live person on the telephone to answer your question.  We still do and will ALWAYS believe in human interaction.  We are not in the robot business.  We are a company of human beings looking to serve human beings.

We know what we do and we do it well.  While we may take on more challenging and difficult tasks that many companies would shun away from, none of us here are “faster than a speeding bullet, more powerful than a locomotive or able to leap tall buildings in a single bound”.  We just build quality bank/money bags and pouches every day for thousands of satisfied customers.

I am aware that there is volumes of information throughout this website.  We could even be guilty of being too wordy or verbose.  We do this NOT to bore you or to be long-winded in our descriptions of products and options.  The information is there so hopefully it can help YOU make an informed decision.  I believe it is better to have information at hand rather than leave a person wondering what they are looking at or guessing at things.

If you still have questions or would like my input or advice, please do not hesitate to pick up the telephone and call me at 877-265-2247.  You can ask for me.  I speak to many customers directly on a daily basis…

Philip J. Papalia

President